ATC Policies

Membership Policies

1. Monthly membership dues and fees are to be paid in advance of each month. 
2. Monthly billing statements for membership dues and fees are mailed on the 2nd of each month.
3. Membership dues and fees are considered delinquent on the 16th of the month and will be assessed a $10 late fee.
4. Delinquent membership accounts are subject to inactivation. Re-activation of the membership account requires payment of all debts in full.
5. After 60 days of non-payment, the membership is canceled. All debts must be paid in full before rejoining. 
6. A $30.00 service fee will be charged for returned checks, and a $10 service fee will be charged for EFT decline (checking, savings, and credit cards).
7. All membership status changes must be submitted by filling out a form at the front desk. Failure to provide written documentation may result in a lapse of your membership.
8. Any membership may be placed on hold for up to three months maximum for health reasons one time per year, this is referred to as a medical hold. Extensions may be granted by management. 
9. Non-use of the facility does not relinquish members of their monthly dues and fees. Members will continue to be billed monthly until appropriate procedures for cancellation have taken place.
10. Cancellation of membership must be submitted in writing. The membership will be canceled on the last day of the month in which notice is given.
11. All memberships, merchandise, and services sales are considered final. There will be no refund for purchases made. Exchanges or adjustments are the sole determination of the Amarillo Town Club.

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General Guidelines

1. Members must present membership cards every time they visit the club.  ID may be required in the absence of a membership card. Use of a member’s card by someone other than the member may result in membership cancellation.
2. Member pictures are required for identification purposes.
3. A valid email address is required for every main member. This email address will be used for official ATC communications, rewards program, and member account sign-in.
4. Members and guests are prohibited at all times from soliciting goods and services or distributing materials in or on any Amarillo Town Club premises. This includes but is not limited to, personal training, swimming lessons, private lessons of any type, and any type of food, drinks, and supplements.
5. Members must leave the facility at closing time.
6. No alcohol, electronic cigarettes, vapes, tobacco, or illegal drugs are permitted on the premises.
7. The Amarillo Town Club is not responsible for any loss, theft, or damage to personal belongings.
8. The Amarillo Town Club will not store or secure any members’ belongings or valuables.
9. Report any loss of personal belongings to an ATC staff member.
10. Damage of ATC property and/or loss of ATC property may be the financial responsibility of the responsible member involved in the damage and/or loss of ATC property.
11. Inappropriate public display of affection, lecherous or lascivious behavior is not tolerated.
12. Profanity is not allowed.
13. Abusive, aggressive, threatening, or harassing conduct is not allowed.
14. To protect the privacy of members, photography and video recording are not allowed.
15. These guidelines are general and not all-inclusive. The Amarillo Town Club has sole discretion over questionable conduct. Members are expected to comply with ATC staff directions.

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Code of Conduct

1. The Amarillo Town Club employees and members shall respect each other as human beings. 
2. The Amarillo Town Club employees and members shall show proper respect and consideration for each other, regardless of position or station. Discriminatory treatment, harassment, abuse, or intimidation will not be tolerated.
3. The Amarillo Town Club employees and members are expected to conform to the policies of the Amarillo Town Club and exercise sound judgment. Any difference of opinion in judgment should be referred to appropriate management levels for resolution per standard grievance procedures.
4. The Amarillo Town Club employees and members are expected to comply with all Amarillo Town Club safety rules, regulations, and standards.
5. The Amarillo Town Club strives to maintain an environment free from all forms of sexual harassment or intimidation. By way of example, unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of this nature are serious violations of the code of conduct and will not be condoned or permitted.
6. The Amarillo Town Club promotes a drug and alcohol-free environment per its policies.

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Guests

1. Members may bring guests to the club as often as they like. A $10.00 guest fee (a $5 fee for those who are guests of a senior on a senior membership ONLY) will be charged for each guest each time they check in at each location (Cornell and Hillside). A guest is not allowed to exit the club and re-enter on a single guest fee charge. Each check-in requires a guest fee charge. A guest will be charged a $10.00 fee for an inside facility visit and a second $10.00 fee for an outdoor pool visit. 
2. Guests must register at check-in with the member.  
3. Members must be in the club with their guests and are responsible for their guests during the entire visit.
4. Guests must adhere to ATC rules, policies, guidelines, and code of conduct.
5. The maximum number of guests a member can bring to the club at any one time is limited to 10 people. Management approval is required if a member wants to invite more than 10 guests. A member’s request may be denied if the facility’s occupancy capacity is reached or at the sole discretion of ATC management.

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Clothing and Hygiene

1. Proper footwear is mandatory. Appropriate athletic closed-toed shoes must be worn in all workout areas. Boots, sandals, socks, or bare feet are not allowed in workout areas. Bare feet and aqua shoes are allowed in pool areas.
2. Clean workout clothes are required. Management may address unsatisfactory hygiene, and corrective action may be required.
3. Please avoid any heavy perfume or cologne.
4. Belt buckles and loose jewelry items can not be worn in the workout areas as they may damage the equipment or cause injury.
5. Clothing appropriate for a family environment is required.

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Food and Beverages

1. Durable spill-resistant drink containers are allowed anywhere in the club. Glass bottles are not allowed in any workout area for safety reasons.
2. Please consume food items and cup drinks in the lounge area. Snow cones are for the outside pool area only.

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Lockers

1. All lockers are available on a first-come basis.
2. Day-use lockers can be locked with a customer-provided lock to provide optimal security.
3. Day-use lockers must be cleaned out by members before leaving the club daily, and locks removed.
4. Rental lockers are rented on a monthly basis, and monthly charges are placed on the member’s account.
5. Rental lockers must be cleaned out at the time of a club membership cancellation or locker rental cancellation.
6. Lockers occupied without the permission of ATC or not properly rented from ATC will have their locks removed and their contents confiscated and discarded.  ATC Is not responsible for the loss of personal property.
7. The member is fully responsible for all personal belongings brought into the Amarillo Town Club.  ATC is not responsible for any loss, theft, or damage to such belongings.

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Facility Age Restrictions and Rules

Members 16 years of age and older are allowed in all authorized areas of the facility unless noted otherwise. Parents are responsible for their children’s actions and behaviors in the Amarillo Town Club at all times. Parental supervision is expected for all children in the club at all times. 

    

AMARILLO TOWN CLUB / YOUTH AGE RESTRICTION
	6 MTHS – 11 YEARS	12 – 15 YEARS	16+
KIDS CORNER	ALLOWED
PERFORMANCE CENTER	ALLOWED W/ PARENT	ALLOWED W/ PARENT	ALLOWED
TRACK	ALLOWED W/ PARENT	ALLOWED	ALLOWED
INDOOR POOLS	ALLOWED W/ PARENT	ALLOWED W/ PARENT	ALLOWED
GROUP EXERCISE		ALLOWED W/ PARENT	ALLOWED
CIRCUIT AREA		ALLOWED W/ YOUTHLIFT	ALLOWED
CARDIO EQUIPMENT		ALLOWED W/ YOUTHLIFT	ALLOWED
WEIGHT FLOOR			ALLOWED

 

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Weight Floor–Cornell and Southwest

No member under the age of 16 years is allowed in the weight floor Area. Equipment in these areas may cause injury. Members 12-15 years are allowed to work out in the cardio/ circuit areas. The ATC youth lift form, signed by the child and the parent/guardian must be completed before using this equipment. Upon completion, a wristband must be issued to be worn and displayed when in the cardio/ circuit areas. 

1. Return and rack weights when finished.
2. Wipe off equipment when finished.
3. Do not drop weights on the gym floor.
4. Do not monopolize pieces of equipment while others are waiting.
5. Allow others to share equipment (work-in) while resting between sets.
6. Keep hands/feet away from all moving parts and weight stacks.
7. Do not attempt to repair or adjust any equipment that has malfunctioned.
8. Report any equipment problems immediately to the staff.

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Weight Floor-Free Weight–Cornell and Southwest

No one under the age of 16 is allowed in the Free Weight Area. 

1. Return and rack weights when finished.
2. Do not drop weights on the gym floor.
3. Do not monopolize pieces of equipment while others are waiting.
4. Allow others to share equipment (work-in) while resting between sets.
5. Keep hands/feet away from all moving parts and weight stacks.
6. Do not attempt to repair or adjust any equipment that has malfunctioned.
7. Report any equipment problems immediately to the staff.
8. Always use a spotter when attempting maximum weights.
9. Please use collars and clips for “free bar” lifting.
10. Wipe off equipment when finished.

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Cardio Workout Area–Cornell and Southwest

Members under the age of 12 are not allowed to use equipment in the cardio/ circuit areas. Equipment in these areas may cause injury. Members 12-15 years are allowed to work out in the cardio/ circuit areas after completing the ATC youth lift form, signed by the child and the parent/guardian, which must be completed before using this equipment. Upon completion, a wristband must be issued to be worn and displayed when in the cardio/ circuit areas. 

1. Wipe off equipment when finished.
2. Do not attempt to repair or adjust any equipment that has malfunctioned.
3. Report any equipment problems immediately to the staff.

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Indoor Track Area–Cornell 

Under-age members not qualifying for an ATC youth lift wristband must be under direct parental supervision to use the Indoor Track. Members 12-15 years of age are allowed on the Indoor Track. The safety of young members is our priority. Inappropriate behavior or unsafe practices will result in the loss of track privileges.

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Group Exercise Areas—Cornell and Southwest

No member under the age of 12 is allowed in Group Exercise classrooms. To participate in a group class members, 12-15 must be accompanied by a parent or guardian 18 years of age or older. 

1. Group exercise rooms must be reserved and scheduled with the front desk for any member’s personal use other than ATC-scheduled classes or events.
2. Members can use the group rooms outside of class times.
3. Member use is restricted during ATC scheduled activities.

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Performance Center–Cornell 

1. Floor space is available according to the ATC Performance Center schedule.
2. Members under the age of 16 must be accompanied by an adult and engage in a structured fitness routine or be participating in an ATC-sponsored program. Use of the free weights by members under the age of 16 is prohibited.
3. All equipment is specific to the Performance Center and may not be removed from the designated areas.
4. All equipment shall not be modified from its original intent.
5. No sports equipment is allowed unless part of an ATC-sponsored program.
6. No food or drinks allowed. Water only.
7. Member use is restricted during ATC scheduled activities.

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Dressing Rooms–Cornell and Southwest 

Specific rules on these areas are posted in the Dressing Rooms. Small children may accompany the same-sex parent in the Dressing Rooms. At no time is an opposite-sex child to enter the Dressing Rooms. Family dressing rooms are provided for parents and opposite-sex children at the Cornell location. A restroom is provided in Child Care for parents and opposite-sex children at Southwest.

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Steam Rooms, Whirlpools, and Dry saunas–Cornell and Southwest 

1. Limit your time in the steam room, whirlpool, and dry sauna to a maximum of 10 minutes.
2. Because of the high temperature and/or high humidity, the steam room, whirlpool, and dry sauna can be dangerous to your health. We recommend that you consult your physician before you use the steam room. Those who are pregnant and those with certain medical conditions should avoid exposure to high heat and humidity.
3. No food or drink allowed in the steam room, whirlpool, or dry sauna.
4. Please shower before entering.
5. Swimsuits are REQUIRED in all three amenities.
6. Use of essential oils and other aromatic enhancers is not permitted  
7. No lifeguard on duty for spas.
8. Children under the age of 16 are not permitted in the Steam Room, Whirlpools, or Dry saunas.

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Aquatics Lounge–Cornell

1. The lounge must be reserved and scheduled with the front desk for any group activities related to a member’s personal use, such as parties or meetings.
2. Member use is restricted during ATC scheduled activities.

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Lap Pool–Cornell 

Children should not use the Lap Pool without adult supervision. Members under the age of 14 years must be accompanied by a guardian 18 years or older.  

1. No lifeguard on duty.
2. Children should not use the pool without adult supervision.
3. The lap pool is for “lap swimming” only. No recreational or free play is allowed.
4. No running on the deck.
5. No flips or diving from the deck. Entry into the pool must be done feet first only.
6. Do not hang on to, sit, or play on lane ropes.
7. Do not swim across lane ropes.
8. Members may use flotation devices with respect to other members.
9. Swimsuits are mandatory.
10. Lane sharing is mandatory during all peak swim times. 
11. No food, drinks, or gum, in the pool area. 
12. All children, not toilet trained, must wear swim diapers.
13. Member use is restricted during ATC scheduled activities.

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Training Pool–Cornell 

Children should not use the Training Pool without adult supervision. Members under the age of 14  years must be accompanied by a guardian 18 years or older.

1. No lifeguard on duty. 
2. Children should not use the pool without adult supervision.
3. No running on the deck.
4. No flips or diving from the deck. Entry into the pool must be done feet first only.
5. Do not ride on shoulders, push others into the water from the deck, jump on each other, or hold each other underwater.
6. Members may use flotation devices and water toys with respect to other members.
7. Swimsuits are mandatory.
8. No loud or noisy free play.
9. No food, drinks, or gum, in the pool area. 
10. All children, not toilet trained, must wear swim diapers.
11. Member use is restricted during ATC scheduled activities.

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Outdoor Pool–Cornell and Southwest

Children should not use the outdoor pool without adult supervision. Members under the age of 14 years must be accompanied by a parent or guardian 18 years or older.

1. No outside food or drinks are allowed
2. No coolers of any type are allowed.
3. Do not distract the Lifeguards.
4. No running on the deck.
5. No flips or diving from the deck. Entry into the pool must be done feet first only.
6. Do not sit or play on ropes separating slide areas.
7. Do not ride on shoulders, push others in, jump on each other, hold each other underwater, or do other unsafe activities. 
8. Members may use flotation devices and water toys with respect to other members.  Flotation devices must be kept clear from the sides of the pool, diving board area, and slides. All flotation devices are subject to approval by management. No standing upright on flotation devices. No rafts. 
9. Swimsuits are mandatory.
10. No water guns are allowed.
11. No athletic equipment – including balls – is allowed. 
12. Non-service animals are prohibited. No pets are allowed in the Outdoor Pool areas.
13. Swimmers must remain in the area of the pool that matches their swimming abilities. Lifeguards may require a swimming test of any person. 
14. No glass containers of any kind. 
15. No gum.
16. All children, not toilet trained, MUST wear swim diapers.
17. Changing diapers within 6 feet of the water feature is prohibited.
18. Use of the water feature if ill with a contagious disease is prohibited.
19. Do not drink water from the water feature.

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Weather-Related Gym Closing Policy:

The Amarillo Town Club will make every effort to open the gym in all but the most extreme weather conditions. We want to be here for our members but will also consider travel safety conditions for our staff. If our members and staff can safely travel, the gym will open and remain open until conditions change.

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Weather-Related Group Exercise Classes/Child Care Closing Policy:

Even when we can open the gym, if AISD is closed for weather, all ATC Group Exercise Classes will be canceled and Child Care will be closed for the day. 

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Weather-Related Outdoor Pool Closing Policy: 

The Outdoor Pool will CLOSE for the following reasons: 

• Temperature is less than 75 degrees. 
• Lightning, rain, or other weather conditions that are unfavorable or unsafe. 
• Mechanical failure/water balance problems. 

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Temperature Protocol

 Anytime the forecasted high temperature is less than 75 degrees, the Outdoor Pool will not open. If the temperature has not reached 75 degrees by 3:00 pm the Outdoor Pool will remain closed for the day. The forecasted high temperature will be determined by calling the Time & Temperature Service.

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Bad Weather Protocol

• Lifeguards will be put on weather alert, where all guards will stand and be prepared to clear the pool when lightning is sighted or when the order comes from management.
• When lightning is sighted, all guards will blow ONE LONG WHISTLE and clear the pool in a calm manner. All patrons will be asked to congregate under covered areas.
• The water will remain closed for 15 MINUTES as long as no additional lightning is sighted within that 15-minute period. A decision will be made by management on whether the pool will close for the day.

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Child Care

1. Members may use the services of ATC childcare free of charge for the children who are enrolled in their membership. 
2. The total number of children allowed in the childcare area is usually a maximum of 25 children and can be further limited by management as warranted by the situation.
3. The maximum allowed time for any one child to stay in the childcare area is 1 ½ hours per visit.
4. Childcare services are generally for children between the ages of 6 weeks and 7 years of age. 

5. Non-member children who are guests of members must pay the usual guest fee to use the childcare services. 
6. Members cannot use childcare services for non-member children who are under their care for “babysitting services.” Members requiring the situational use of childcare services for non-member children under their care must obtain prior approval from management before using childcare services of the club.
7. Adult parents/guardians must remain inside the gym at all times while children/members are using childcare services.
8. Parents must check in when they bring their children to child care and designate their location within the gym if the nursery attendant happens to need them.
9. There are two check-in processes in place to ensure the safety of all children using ATC childcare services. When first entering the facility the parent/ guardian must check in the child(ren) at the designated nursery check-in computer. The second measure is to sign the child into the child care log and sign them out when they pick them up.
10. ATC childcare staff must be provided with all materials necessary for the needs of the child.  All belongings should be properly labeled. ATC is not responsible for lost or stolen items. 
11. To prevent unwanted sharing of food due to allergies or choking hazards, no food or snacks are allowed in the childcare area. 

12. Water bottles, sippy cups, or “no-spill” cups are permitted if they are labeled.  
13. Parents and children are welcome to use our lounge area for snacks or meals.
14. ATC reserves the right to deny or terminate child care services for any reason including, but not limited to, the following:

• Overcrowding
• Suspected illness
• Behavioral issues
• Unresolved distress of a child

15. For the health of other children and staff members, a child should not participate in child care if exhibiting any of the following symptoms:

• Fever within the last 24 hours
• Vomiting or diarrhea
• Unclear runny nose
• A sore throat
• Persistent cough or Croup
• Any unexplained rash
• Any skin infection-ringworm, impetigo, etc.
• Pink eye or other eye infections, etc
• Symptoms of the usual childhood diseases such as chickenpox, measles, mumps, etc

16. Kid’s Corner is not a licensed program regulated by the state. 

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Changes to ATC Policy

Amarillo Town Club has the discretion to update these policies at any time. When we do, we will revise the updated date at the bottom of this page. We encourage members to frequently check this page for any changes to stay informed about ATC policy. You acknowledge and agree that it is your responsibility to review ATC policy periodically and become aware of modifications.

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FOR QUESTIONS REGARDING AMARILLO TOWN CLUB POLICIES, PLEASE INQUIRE AT THE CLUB.